Fast Facts for Your Stay

Admission

Be Prepared
When you arrive, check in with our front lobby services and they will escort you to the admitting department. Please come to the main entrance where valet parking is available.

What to Bring

• a list of any medications you take and their dosages
• a list of allergies, including any drugs and details of the reaction you experienced
• pajamas, robe and slippers
• eyeglasses and dentures
• personal hygiene items
• your insurance identification card
• photo ID, such as a license

What Not to Bring

• money
• jewelry or other valuables
• medicines

The medical facility is not responsible for the loss or damage of articles or valuables in the patient’s possession.

Books and Magazine Cart

Magazines and books are brought to your bedside by volunteer services.

Calling Your Nurse

You may call your nurse by pressing the call button on your bed. In most rooms, your call will be answered by a member of the nursing staff over a voice communication system. Our compassionate nursing staff are here to care for you.

Dining at Twin Forks Café

Location: 1st Floor

Please call (631) 548-6030 for hours or room service information. The Twin Forks Café is open for patients’ family and visitors between 11:00 a.m. and 6:00 p.m. daily.

Dining Room Services

Our highly skilled, award-winning culinary and dietary teams are here to support and elevate your dining experience while you are in the hospital. We know that food is part of your health, healing and wellness journey. 

We are pleased to offer room service dining between 6:30 a.m. and 7:00 p.m. daily. Menus are available on the unit. Please call if you have any questions or to place your order by dialing ext. 6030. In addition, your family member may place your order for you by calling (631) 548-6030 from home.

PBMC is committed to serving you with delicious, healthy and high-quality food and beverage choices to support your healing and well-being. 

The Northwell Healthy Choice is our pledge to serving food that tastes good, is good for you and supports the environment.

Our Healthy Choice Guidelines offer: 

• Nutrient-dense calories. Better calorie choices.
• Whole foods. Minimally processed. 
• Fresh baked. Never fried. 
• More fiber. Less salt, less sugar, less saturated fat. 
• More water, seltzer and unsweetened beverages. 

In addition to serving delicious meals to our patients, we offer delicious meal options in our Twin Forks Café, located on the first floor. You may choose to order a guest tray for $5 for your family member who is bedside.

Electrical Appliances

Electrical appliances including electric razors, hairdryers, fans, clocks, radios or TVs are not permitted in patient rooms. You may only use battery-operated devices.

Fire Drills

Fire drills are held regularly for staff. Please stay in your room until the drill is complete.

Interpreting Services

We provide free interpretation services to our patients and families who need help communicating in English. Our medical interpreters are trained and/or certified to interpret your questions and comments, as well as the information provided by your health care providers. We do not allow relatives to provide interpretation because they may not have the technical knowledge required to interpret medical information. Interpreter service is available 24 hours a day, seven days a week. Please tell a hospital staff member about your communication needs.

Ofrecemos servicios de interpretación gratis a nuestros pacientes y familias que necesitan asistencia para comunicarse en inglés. Nuestros intérpretes médicos están capacitados y/o certificados para interpretar sus preguntas y comentarios, así como la información proporcionada por sus proveedores de atención médica. No permitimos que familiares o amigos actúen como intérpretes porque podrían no tener los conocimientos técnicos necesarios para interpretar información médica. Nuestros servicios de interpretación están disponibles las 24 horas del día, siete días a la semana. Por favor indique a un miembro del personal del hospital sus necesidades de comunicación.

Lost and Found

The hospital’s Lost and Found is maintained by the Security Department and is located on the main floor. You may call the Security office at (631) 548-6911.

Mail

Volunteers will deliver any received mail to your room on a daily basis, and we forward it to your home after discharge. We deliver flowers to your room as soon as possible.

Medicines

Please give your nurse a list of any medications you are taking, including over-the-counter medications and herbal supplements, and be sure to provide dosage amounts and what time(s) of day they should be taken. Your nurse will review these with your physician to determine which medications you should continue to take during your hospitalization. Your nurse will bring your medication to you as ordered by your physician.

All medications you brought with you, including aspirin, should be returned home. This is to prevent them from interfering or interacting with tests or medications ordered for your treatment, or duplicating physician orders. For your safety and protection, only medications approved by your physician and supplied by the Peconic Bay Pharmacy will be given to you during your stay.

Your nurse will ask you questions concerning your past responses to medications and any allergies or reactions you may have. You may be asked to wear an allergy bracelet, which alerts all caregivers to your allergies.

Nutritional Assessment and Education

During your stay, you are welcome to person-centered nutrition counseling. A registered dietitian/nutritionist is available to help calculate your calorie and nutrient needs, help you with meal planning and educate you on your therapeutic diet. You can reach our Registered Dietitians at ext. 7335.

We also understand that you may want comfort food from home while in the hospital. It is important to let your nurse know so your diet aligns with your physician-ordered diet. Please let your nurse or a registered dietitian from our team know so they can answer any questions before food is brought in. 

We are unable to heat up or reheat food brought from home for you. All hot food brought in must be consumed immediately. You may ask for cold food brought from home to be stored in the pantry, but it must be labeled by our care team. Please know cold food can only be stored for that single day and will be discarded the second day after delivery. 

Nonperishable food can be kept in the patient’s room but must be stored in a sealed plastic or metal container labeled with the patient’s name, room number and date delivered.

Pastoral Care

Our Pastoral Care department, led by our chaplain, serves the spiritual needs of all patients and caregivers, working as part of your health care team to ensure your core beliefs and values are reflected in your care. Resources for diverse faith traditions and spiritual expressions are available by calling ext. 6025.

Rapid Response Team

The Rapid Response Team is a group of specially trained individuals who quickly check the condition of the patient and provide help before there is a medical emergency. Call ext. 7777 from the patient’s room. The hospital operator will ask for information and activate a Rapid Response Team.

Smoking

Peconic Bay is a smoke-free facility. As a health care institution, the Medical Center recognizes the hazards of smoking and enforces a “no smoking” policy throughout the institution. Please talk to your physician about smoking alternatives while in the hospital.

Telephone & Television

Combined rate only for telephone and cable television. Dial ext. 6165 to activate your telephone and television services. Secure payment for both can be made with a credit card or debit card between 12:30 p.m. and 5:30 p.m. Monday through Friday, and from 12:00 p.m. to 5:00 p.m. on Saturday and Sunday. Call ext. 4410 and leave a message for any concerns about your service.

Telephone rentals include unlimited local, toll-free and incoming calls. To make a local call, dial 9 + the number. All other calls must be made through an outside operator and must be collect calls, billed to another number, or paid for by using a credit card or a calling card.